Aunt Bugs Cabin Rentals Policies
The policies set below are enforced on all properties owned or operated by Aunt Bugs Cabin Rentals.
We require 50% of the total amount due in order to make the reservation. There is a non-refundable $45.00 reservation fee due on all reservations. We require a Damage Security Hold if your stay is paid entirely in cash; if damage or extra cleaning charges apply you will be notified in writing. When you check in your cabin, you are required to inspect the cabin and report any damages within the first two hours. If there are unreported damages after you check out, your damage deposit may be forfeited. A housekeeping/linen fee is charged based on the size of the cabin. Trip insurance is available for 7% of your total stay through Travel Guard. Some minimum stay requirements during holidays/peak periods.
During winter months road conditions may require that you need a 4-wheel drive (if snow or ice is on the ground). No refunds will be given due to inability to get to cabin due to road conditions or grade of driveway.
No shows will forfeit any monies put down.
To receive a refund of the advance deposit (other than 3i), cancellation must be at least 30 DAYS prior to arrival in writing. A $120 cancellation fee is deducted from prepayment, NO EXCEPTIONS. THERE ARE NO REFUNDS ON CANCELLATIONS LESS THAN 30 DAYS PRIOR TO ARRIVAL FOR ANY REASON.
All group stays(2 or more cabins), 4 bedroom stays & larger, & stays totaling $1200.00 or more must prepay their stay 30 days in advance & NO REFUNDS for cancellation of these stays.
To change a confirmed reservation(other than 3i) you must give at least a 30 day notice and stay within 6 months of original arrival date. A $35 fee will be charged and your stay must be prepaid in full and NO REFUND if reservation is cancelled. Reservation that are changed can not be changed or cancelled for any reason. No credit will be issued for unused portions of time in case of late arrival or early departure. We reserve the right to change cabins into like accommodations up to and including the day of arrival. Rates are subject to local and state sales tax.
Hot tubs and Jacuzzis should be entered at your own risk. Hot tubs have bromine tablets in them. We are not responsible for any jewelry or clothing damage if worn in the hot tubs. A shower should be taken before and after entering a hot tub per guide lines of Sevier County Health Department.
No refunds will be made for breakdown or malfunctions of appliances (TV, VCR, air conditioner, heater, Jacuzzi, hot tub, etc.), acts of God, and no refunds will be made (because of weather) due to electrical power, water, cable outages, location of cabin, presence of insects, type of roadways or driveways leading to your cabin or in climate weather. No refunds will be made after you check in and/or take possession of the key code packet for any reason.
This rental program is under the management of Aunt Bug’s/Acorn Cabin Rentals who acts only as an agent for the owners. Under no circumstances will management be responsible for any loss, expense, damage, claim injury, direct or indirect, consequential or otherwise caused or incurred, as a result of any delays, substitutions, rescheduling, or changes in the provisions of accommodations by Aunt Bug’s/Acorn Cabin Rentals or by reason of acts of God, or by agents, employees, subcontractors, third parties, or as substitute. Aunt Bug’s/Acorn Cabin Rentals reserves the right to refuse or discontinue service to any person and/or rescind any contract for accommodations or guest services. All properties are privately owned: management will not be responsible for accidents or injury to guests or for loss of money, jewelry or valuables of any kind. If Aunt Bug’s/Acorn Cabin Rentals must seek remedy in court for any reason, all attorney’s fees and court costs will be paid by the customer.